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Customer Contact Rep - Part Time | Progressive, Inc. | Phoenix, AZ
Our people help make Progressive a successful, energetic, forward-moving
organization. Time after time, Progressive has turned the insurance
industry upside down through its innovative services, its use of
technology and its continual push to be the No. 1 choice for auto
insurance.
In this role you will set up new claim reports from customers via
in-bound calls and assist in answering basic status questions on calls
for existing claims. You will promote our network shops and service
centers, schedule vehicle estimate or repair appointments and take
initial ownership of difficult/irate customer calls. This is a part time
opportunity. Schedules must include Monday, Friday and one weekend day.
Start times between 4:00 & 6:00 PM, with an end time of 10:00
PM.
KNOWLEDGE, SKILLS & EXPERIENCE:
- High School diploma or equivalent
required.
- Minimum 2 years of post secondary education or 2 years work
experience in a position that developed the ability to think critically,
solve problems, serve customers, effectively communicate verbally and
embrace new challenges.
- Background/experience that demonstrates
consistent job stability, including a minimum of 1 year of experience
with a single employer.
- Proficient in computer window-based programs
with excellent navigational skills.
- Excellent communication and
customer service skills.
- Ability to handle stress in a call center
environment.
- Ability to work independently and with minimal
supervision.
- Ability to solve problems and multitask while handling
customer calls.
- Bilingual English/Spanish a plus.
At Progressive, status quo won't cut it. Our leaders want results and
you'll have the chance to make significant contributions in a company
that has taken the insurance world by storm. Our company is full of
opportunity and promise. Consider the strength of your new employer as
one of the country's largest auto insurance companies. You'll be
surrounded by smart, driven people like yourself, who combine innovation
and analysis to achieve industry-leading results and recognition, such
as the BusinessWeek50 and the distinction of being one of America's Most
Admired Companies, according to Fortune. Visit us at
http://jobs.progressive.com and share your personality with a company that will
value your unique contributions. Equal Opportunity Employer, M/F/D/V.
To apply for this position, please copy and paste the following link
into your browser address bar:
http://progressiveinsurance.contacthr.com/9816290
or submit your resume and salary requirements through our homepage at
https://progressivece7.recruitmax.com/MAIN/CareerPortal/job_profile.cfm?szOrderID=26428
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