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Claims Contact Rep | Progressive, Inc. | Phoenix, AZ

Our people help make Progressive a successful, energetic, forward-moving organization. Time after time, Progressive has turned the insurance industry upside down through its innovative services, its use of technology and its continual push to be the No. 1 choice for auto insurance.

In this role you will set up new claim reports from customers via in-bound calls and assist in answering basic status questions on calls for existing claims. You will promote our network shops and service centers, schedule vehicle estimate or repair appointments and take initial ownership of difficult/irate customer calls.

KNOWLEDGE, SKILLS & EXPERIENCE:
  • High School diploma or equivalent required.
  • Minimum 2 years of post secondary education or 2 years work experience in a position that developed the ability to think critically, solve problems, serve customers, effectively communicate verbally and embrace new challenges.
  • Background/experience that demonstrates consistent job stability, including a minimum of 1 year of experience with a single employer.
  • Proficient in computer window-based programs with excellent navigational skills.
  • Excellent communication and customer service skills.
  • Ability to deliver caring and attentive, knowledgeable, confident, helpful, and prompt phone service.
  • Ability to handle stress in a call center environment.
  • Ability to work independently and with minimal supervision.
  • Ability to multitask while handling customer calls.
  • Bilingual English/Spanish a plus.

Training Schedule = Monday - Friday, 1-10pm, 5 weeksPost Training Schedule = 1-10pm, must work Monday & Saturday. You choose your two days off!Hourly Rate = $13.97 during training, $14.30 after training. These hourly rates include a shift differential that applies to your entire work week.

At Progressive, status quo won't cut it. Our leaders want results and you'll have the chance to make significant contributions in a company that has taken the insurance world by storm. Our company is full of opportunity and promise. Consider the strength of your new employer as one of the country's largest auto insurance companies. You'll be surrounded by smart, driven people like yourself, who combine innovation and analysis to achieve industry-leading results and recognition, such as the BusinessWeek50 and the distinction of being one of America's Most Admired Companies, according to Fortune. Visit us at http://jobs.progressive.com and share your personality with a company that will value your unique contributions. Equal Opportunity Employer, M/F/D/V.

To apply for this position, please copy and paste the following link into your browser address bar:

http://progressiveinsurance.contacthr.com/10328145

or submit your resume and salary requirements through our homepage at

https://progressivece7.recruitmax.com/MAIN/CareerPortal/job_profile.cfm?szOrderID=26887



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